Refund policy
We want you to be happy with your Swaggero purchase. If you're not completely satisfied, you have 14 days from the date of delivery to request a return or exchange.
Eligibility
To qualify for a return or exchange, your item must be:
- Unworn and undamaged
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
How to Start a Return
Email us at sale@swaggero.com with your order number and the reason for your return. We'll respond with instructions on how to send your item back.
Return Shipping
Return shipping is the customer's responsibility. The original shipping cost is non-refundable.
Refunds
Once we receive your returned item, please allow 3 business days for us to inspect it and process your return. You'll receive a confirmation email once it's approved. Refunds are issued to your original payment method — please allow an additional 5–10 business days for the funds to appear on your statement, depending on your bank.
Exchanges
If you're exchanging for a different size or style, we'll ship your replacement free of charge once your return is received and approved.
Damaged or Defective Items
If your item arrives damaged or defective, contact us at sale@swaggero.com within 14 days of delivery, and we'll arrange a free replacement or full refund — no return shipping cost to you in this case.
Final Sale Items
Items marked as Final Sale at checkout are not eligible for return or exchange.
Questions?
Reach out to sale@swaggero.com — we're happy to help.
